Support

Ask a person

Write to support@toposphora.com. In the web app at app.toposphora.com, open Setup, select Support, and send a message with the topic that fits. Replies go to your account email. Please leave out passwords and protected information.

Learn the product

The User Guide explains the product page by page. A version for your AI assistant is also available. In the web app, select Help in the top bar to ask the help assistant how to do something.

Billing and cancellation

To cancel, update your card, or see your subscription invoices, open the web app at app.toposphora.com, select Setup, select Finance, and choose Manage Billing. The pricing page lists the plans.

Export or delete your data

To ask for a full export of your workspace, open the web app at app.toposphora.com, select Setup, select Support, and choose Data export request. To ask for account deletion, choose Account deletion request on the same screen. In the iPhone app, open Account and choose Request account deletion. You can also email support@toposphora.com for either one. We confirm a deletion request with the account holder before we delete anything. The Privacy Notice explains what we keep after deletion.

Report a security problem

Use the reporting section of the Security page. Please leave out passwords and confidential matter details.

Legal notices

Send legal notices to Toposphora LLC, 1220 Northside Dr., Ste 170, PMB #176, Jackson, MS 39211, and by email to legal@toposphora.com. Send privacy questions and requests to support@toposphora.com.